Terms of use of the Monolith e-commerce ERP system and related services. Last updated: 2026. 08. 06.
5PL ERP Solutions Kft. (hereinafter: the Service Provider)
Registered office: 2724 Újlengyel, Petőfi Sándor utca 48., Hungary
Tax number: 32956522-2-13 · EU VAT number: HU32956522 · Company registration number: 13-09-244440
E-mail: erp@5pl.hu · Phone: +36 20 504 8805
Customer service: Mon–Fri 9:00–17:00
Data protection contact: erp@5pl.hu
These Terms and Conditions (T&C) apply to the Monolith e-commerce ERP system and the related services provided by the Service Provider (hereinafter together: the Service), and define the content of the legal relationship between the Service Provider and the Customer (hereinafter: the Customer).
Requesting a quote, placing an order, or using the Service constitutes acknowledgement and acceptance of these T&C. These T&C are available on the website at all times; the Service Provider reserves the right to amend them.
Any use of the Monolith software (registration, login, the actual use of the system or any module) constitutes express acceptance of these T&C, whereupon the T&C become effective and binding on the Customer. Anyone who does not accept these T&C is not entitled to use the software.
Monolith is a modular, AI-driven e-commerce ERP and marketplace aggregator system available from the cloud in a subscription-based (SaaS) model. The Service covers, among others, the following areas:
The precise, current content of each feature is available on the Features and Pricing pages of the website. Features marked as "Coming soon" are under development and may be used once the marking is removed.
The Service has a modular structure. The Customer subscribes to a base system, to which any number of add-on modules may be attached, or the Customer may choose the complete (All-in-one) package.
The fees and packages of the Service are available, always up to date, on the Pricing page of the website. The provisions of this section set out the general terms of pricing; the itemized, current fees on the Pricing page and/or in the individual quote are authoritative.
The subscription to the system is always for a 30-day period; the indicated monthly fees apply to one 30-day subscription period. If annual payment is chosen, the Service Provider grants a 20% discount, which fee the Customer pays in a single lump sum, in advance, for 12 subscription periods (30-day period × 12). The annual discount is calculated from the monthly (30-day) list price.
The prices shown on the website and in these T&C are — unless marked otherwise — net prices (excluding VAT). Upon invoicing, value added tax (VAT) is charged in accordance with the applicable legislation in force. The euro (€) values displayed on the website are indicative, approximate conversions.
The first month of the add-on modules is discounted to HUF 99 (net). The promotional fee applies to the first subscription month counted from the activation of the module; thereafter the regular monthly fee of the chosen package is charged. The promotion applies exclusively to the modules, and not to the base system, the All-in-one package or the onboarding fees.
The Service Provider reserves the right to amend the fees and packages in the future. The amendment does not affect the already commenced, paid subscription period; the Service Provider provides information on the change before the next billing period.
The Customer may submit custom, tailored development requests. The hourly rate for custom development is currently HUF 25,000 / hour (net).
For the sake of sustainability and community value, the Service Provider examines custom development requests through joint consideration: it assesses whether other Customers may also need the given development. If the development can be utilized more broadly, the Service Provider may also implement it as a general enhancement of the system available to everyone — which may result in more favorable terms (for example, shared development costs) for the Customer submitting the request. The parties agree on the manner, schedule and exact fee of the implementation after the joint assessment of the request.
Certain modules of the Service include features based on artificial intelligence. The Customer has two options for running these. (a) Own AI subscription: the Customer connects to the System the API key of its own AI service obtained from a third party; in this case the AI usage is billed to the Customer directly by that AI provider, and the Service Provider charges no fee on this account. The Customer is responsible for the service terms, limits and fees associated with its own key. (b) Usage through the Service Provider: the Customer uses the AI features through the Service Provider's infrastructure, without its own key or a separate contract.
Usage under point (b) is subject to a surcharge based on actual AI consumption, settled in arrears in addition to the subscription fee. The current tariffs of the surcharge are available in the System under the "AI usage" menu item, where the consumption for the current period can also be tracked. Section 5.4 governs any modification of the tariffs. The Customer can set in the System which mode it uses and may limit AI usage through the Service Provider by setting a consumption cap.
Alongside the All-in-one package, the Service Provider provides a free complimentary webshop, which operates in full harmony with the ecosystem, optimized also for high-volume wholesale product sales, with courier service and bank payment options, as well as UNAS and Shoprenter functionality. The complimentary webshop does not include the related third-party subscriptions (e.g. subscriptions to external tools), unless the parties expressly agree otherwise.
Use of the Service starts with a request for a quote (by submitting the configuration on the website's contact / quote request form or by other means). The Service Provider provides a quote in response to the request; the contract is formed by the concurring declarations of intent of the parties (by the Customer's acceptance of the quote, or by the activation of the Service). The configuration and prices displayed on the website do not constitute a binding offer on the part of the Service Provider; the final terms are recorded in the accepted quote.
The cooperation between the Service Provider and the orderer (Customer) is governed exclusively by these T&C — together with the accepted quote. The parties do not conclude a separate (individual) written contract; acceptance of these T&C (by accepting the quote, by placing the order, or by using the Service) qualifies as the contract between the parties. In the absence of an express written agreement to the contrary, the provisions of these T&C apply to all legal relationships between the parties.
The data processing agreement (DPA) and the non-disclosure agreement (NDA) constitute an exception to this: Section 14 of these T&C in itself qualifies as a written data processing agreement pursuant to Article 28(3) GDPR and as a confidentiality agreement; in addition, at the Customer's request the parties also conclude a separate, signed data processing and non-disclosure agreement. This may be requested at erp@5pl.hu.
The subscription to the system — unless otherwise agreed — is always for 30-day periods (in the case of annual payment, 12 thirty-day periods paid in advance in a single lump sum), and renews automatically unless the parties provide otherwise. The Customer may cancel the subscription or the individual modules for the next 30-day period, before the renewal. The annual fee paid in advance in a single lump sum — unless otherwise agreed — is not refundable on a pro rata basis. The Service Provider may terminate the contract in the event of a material breach of contract (e.g. fee arrears, improper use).
The content and number of hours of the onboarding packages are set out in the Pricing page or in the individual quote. The Service Provider provides customer service on business days between 9:00 and 17:00. The Service Provider is entitled to carry out scheduled maintenance, of which it provides prior notice where possible; temporary unavailability resulting from maintenance does not qualify as defective performance.
The Service Provider provides the Service with reasonably expectable care, in accordance with the relevant legislation. The Customer is obliged to use the Service in accordance with its intended purpose, to handle its access credentials securely, to be responsible for the truthfulness of the data provided and the lawfulness of the content uploaded by it, as well as to pay the fees on time.
The Service Provider is not liable for indirect or consequential damages, lost profit incurred on the Customer's side, or for damages arising from the operation, modification or outage of third-party services (e.g. marketplaces, courier services, invoicing and payment providers, external APIs). The Service Provider's liability — within the limits permitted by law — extends up to the amount of the fee paid for the affected service in the given period. The limitation of liability excluded by law does not apply.
The Service Provider — within the limits permitted by law — is not liable for IT and technical errors arising during the operation of the Service, in particular: software errors, program errors (bugs), temporary malfunctions, service outages or availability problems, data loss or data corruption, slowdowns, integration and synchronization errors, as well as errors arising from deficiencies in the Customer's devices, internet connection, browser or other technical environment. The Service is provided "as-is"; the Service Provider does not guarantee continuous, error-free or uninterrupted operation. The Service Provider strives to remedy such errors with reasonably expectable care, but does not assume liability for indirect or consequential damages arising therefrom.
The Monolith system, its software, design and content are the intellectual property of the Service Provider (or its licensors). For the term of the subscription, the Customer acquires a non-exclusive, non-transferable right of use for the intended use of the Service; use beyond this (e.g. copying, reverse engineering, resale) is prohibited.
Reference use: the Customer agrees that, during and after the term of the cooperation, the Service Provider may display the Customer's name, logo (trademark) and website address as a reference — in particular on its own website, in its offers, presentations and marketing materials — indicating that the Customer is a user of the Monolith system. The Service Provider may use the logo solely in the Customer's official brand form, without modification, and in a manner that does not harm the Customer's reputation. Reference use does not extend to the Customer's business secrets or turnover, pricing or financial data; the confidentiality obligation under Section 14.3 continues to apply to these. The Customer may prohibit reference use at any time, without giving reasons, in writing (erp@5pl.hu), in which case the Service Provider removes such appearances from its own platforms within 30 days of the request.
The processing of personal data is governed by the Privacy Policy, which forms an inseparable part of these T&C.
In the course of using the Monolith system, the Service Provider processes personal data on behalf of the Customer, on the Customer's instructions. With respect to such data — in particular the data of the orderers, buyers and contact persons of the Customer's webshops and marketplace channels, as well as the recipients of notification, order status and invoice e-mails sent on behalf of the Customer — the Customer qualifies as the controller and the Service Provider as the processor (Article 4(8) and Article 28 GDPR).
As controller, the Customer is responsible for the existence of an appropriate legal basis, for informing the data subjects, and for ensuring that the processing of the data uploaded to or received in the system is lawful. The Service Provider does not use such data for its own purposes. The Service Provider qualifies as an independent controller solely in respect of its own processes (website contact, quotation, contract management, invoicing, customer service).
This Section 14 qualifies as the written data processing agreement (DPA) between the parties pursuant to Article 28(3) GDPR. A standalone data processing agreement with content identical to this Section — with the details of the processing, the list of sub-processors and the technical and organisational measures (TOM) as annexes — is published as an inseparable annex to the T&C and is available here: Data Processing Agreement (DPA). At the Customer's request this document is also provided in signed form — together with or independently of the non-disclosure agreement (NDA) under Section 14.3; requests: erp@5pl.hu.
The subject matter and nature of the processing: processing operations related to the management of the Customer's orders, buyers, inventory and communication in the Monolith system (storage, organisation, retrieval, transmission to the integrated systems — marketplaces, webshops, courier services, invoicing and payment providers — as well as sending notification e-mails on behalf of the Customer). Purpose: the provision of the Service. Duration: the term of the subscription, or until erasure pursuant to point 7 below. Categories of data subjects: the Customer's buyers and orderers, contact persons, supplier contacts, and the Customer-side users of the system. Types of data processed: name, billing and delivery address, e-mail address, phone number, order, transaction and payment data, communication history, user account and log data. The Service is not intended for the processing of special categories of data under Article 9 GDPR.
As processor, the Service Provider undertakes the following obligations:
In the course of providing the Service, the Service Provider may gain access to the Customer's business secrets, in particular: inventory and procurement data, supplier and wholesale terms, purchase and sales prices, pricing strategies and algorithms, margin, turnover and financial data, buyer, partner and supplier lists, as well as the accesses, passwords and API keys to marketplace, webshop, courier, invoicing and banking systems provided by the Customer.
The Service Provider treats this information as strictly confidential, as a business secret. It uses it solely for the purpose of providing the Service, to the extent necessary (on a "need-to-know" basis), through its designated employees and contributors bound by confidentiality. The Service Provider does not disclose the business secret to third parties and does not use it to obtain its own business advantage — in particular, it does not use it to gain a competitive advantage for itself or another customer, to take over the Customer's supplier or buyer relationships, to underpin its own commercial or pricing decisions, or to sell market analyses or data.
The Service Provider uses the marketplace and other system accesses provided by the Customer only to the extent necessary for operating the integration. Upon termination of the contract, the Service Provider terminates these accesses, and the Customer is entitled and obliged to revoke the passwords and API keys issued.
The confidentiality obligation survives the termination of the contract for as long as the information concerned qualifies as a business secret. Confidentiality does not extend to information that is lawfully public — without a breach of contract by the Service Provider —, that was already lawfully known to the Service Provider independently of the other party, or the disclosure of which is required of the Service Provider by law or by an official/court decision. In the latter case the Service Provider informs the Customer in advance, unless the law prohibits this.
Confidentiality is a mutual obligation of the parties: the Customer is likewise obliged to keep the Service Provider's business secrets confidential (in particular the know-how relating to the operation of the system, the non-public functional and technical solutions, and the individual quotation and pricing terms).
A standalone mutual non-disclosure agreement with content identical to this Section is published as an inseparable annex to the T&C and is available here: Non-Disclosure Agreement (NDA). At the Customer's request this document is also provided in signed form — together with or independently of the data processing agreement (DPA). Requests: erp@5pl.hu.
Neither party is liable for the failure to perform the contract if it was caused by an unavoidable external cause (force majeure — e.g. natural disaster, official measure, significant infrastructure outage).
You may submit your complaints to erp@5pl.hu, which the Service Provider investigates as soon as possible. These T&C and the legal relationship between the parties are governed by Hungarian law. The parties settle their disputes primarily through negotiation; if this is unsuccessful, the Hungarian court having competence and jurisdiction shall proceed.
The Service Provider reserves the right to unilaterally amend these T&C; the version in force at any given time is available on this page. These T&C enter into force on the "Last updated" day indicated above.
The previously effective versions of the T&C can be downloaded, so that it remains traceable which text was in force at the time the contract was concluded:
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