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Feature

AI customer service, automation & reporting

Automated workflows, a developer-friendly API and detailed reports — with auditable operation.

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What can this module do?

Detailed features

The features below are available as part of the AI customer service, automation & reporting module in the Monolith system — aligned with the other modules and integrations. Features marked with AI are powered by artificial intelligence.

Pricing & packages →
  • AIAI customer service for shoppers — instant replies, order tracking
  • Workflow automation with rules and triggers
  • API-based integration to any external system (REST, webhook)
  • Task manager, roles and permissions
  • Detailed reports and performance tracking
  • Alerts and notifications for key events
  • Auditable, logged operation
  • Custom, configurable dashboards
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Questions about the AI customer service, automation & reporting module?

We’ll show you live how it fits into your operations — together with the other modules and integrations, in a single system.

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